◤ Community Support Guide
Last Updated: 08/07/2026 | Updated By: Hollie
The Community Support section contains support tickets relating to forum administration, the economy system, technical matters, and other support requests. Unless otherwise stated, tickets are visible only to the player who created them and staff, and remain as a permanent record.
Support tickets are divided into the following categories:
[1] General Support
For questions or requests that do not fall under any of the categories listed below.
[2] Price Request
For products not currently listed in the Catalogue that require pricing. Each ticket may include a maximum of five products, and players may only have one unresolved Price Request open at any time.
[3] Thread Management
For requests relating to the management of existing threads, including pinning, moving, locking, or deleting content. Please include all relevant thread titles and links to ensure your request can be processed accurately.
[4] Economy Support
For questions about the economy system that are not covered by the Economy System guide.
[5] Technical Support
For technical issues, including bugs, account-related problems, and requests for new subforums.
◤ Ticket Process
Before submitting a ticket, please consult the Frequently Asked Questions to determine whether your query has already been answered.
If further assistance is required, submit a ticket using the appropriate prefix. Please provide a descriptive title together with any relevant information, links, screenshots, or supporting evidence.
The time required to resolve a ticket depends on its nature and complexity. Straightforward queries are generally resolved quickly, while more complex matters require additional investigation. Price Request tickets often take longer than other categories because each product must be researched before it can be priced.
◤ Resolution
Resolved tickets are marked with a green tick (✔), with the official response displayed immediately beneath the original post.
If you believe your query has not been fully resolved, reply to the existing ticket rather than creating a new one on the same subject.
